Updated: 10/31/2012

Interfaith Power & Light ("IPL") is committed to respecting the privacy and security of your personal information. The following U.S. online privacy policy ("Privacy Policy") describes the information we collect and how we use it. By using this website, you consent to our Privacy Policy.

Please also visit our Terms of Use section that explains other terms governing the use of our websites.

Collecting Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us. For more information, see the "Cookies and Pixel Tags" section below.

We request information from you (which may include first name, last name, address, telephone number, email address, your household and congregation) when you:

  • Register
  • Complete a survey
  • Request to receive communications
  • Participate in a promotion, challenge, competition or other website feature

In order to better understand your preferences and better serve you, we may combine information you give us online with other information from IPL sources, transactions and communications. This may include data from IPL stores, direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information to fulfill the proper operation of this website's features, to respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this Privacy Policy.

Using Information

We may use the information we collect to:

  • Customize and/or personalize your communications experience
  • Better respond to your customer service inquiries
  • Communicate with you about your account information or customer service needs
  • Communicate with you about our services and events, and for other promotional purposes
  • Improve our business
  • Administer challenges, competitions, contests, promotions, surveys or other website features
  • Post rankings or competition results on our site
  • Compare rankings and results of users

Sharing Information

For the purpose of operating our business, we may transfer information between IPL and our preferred service providers who use that information only to conduct IPL business. For example, they may handle but are not limited to, IPL's credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

From time to time we might establish a business relationship with carefully selected persons or companies whom we believe trustworthy. These are known as our Operating Partners. In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

We may provide your information to IPL's, wholly-owned companies and affiliates, which may be outside the U.S. We may provide information to other companies for purposes such as reporting and marketing.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you enter or access your personal information, we offer the use of a secure server. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Cookies and Pixel Tags

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing experience.

For example, we use cookies to:

  • Remember the answers to survey questions
  • Recognize you when you return to our website
  • Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings.

We also use pixel tags - tiny graphic images - to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from IPL or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

To modify the information you have provided during registration, please login and update your personal profile.

To unsubscribe from an email, please follow the instructions provided in any email you receive.

Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about transactions or service inquiries for future service and record keeping purposes.

Policy Changes

We may change our Privacy Policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy, please contact or email us at:

Interfaith Power & Light (National Office)
369 Pine St., Suite 700
San Francisco, CA 94104 USA
Phone: 415-561-4891
Fax: 415-561-4892